Think about the company that has earned your undying loyalty. What is it about this business that resonates with you so strongly?
Do they provide a stellar product or service? Do they make it easy for you to purchase? Do they share your personal values? Is your experience with the company always positive and engaging? Do they express that they care about how you feel? Do they listen to what you have to say?
In short, you are loyal to this business because this business understands you.
Start-ups and small businesses are just as prone to sabotaging their brand as are the biggest global corporations. Some branding fails are PR nightmares while others dissolve a company quickly and quietly.
Businesses are so eager to jump to the execution of their brand that they skip over a step or two to get there. And sadly, these costly mistakes can kill a brand—and even its company—completely.
But you can’t build a brand by dwelling on the mistakes. Let’s recognize the mistakes for what they are and then focus on how to turn things around so that your brand succeeds.
Moving to a new city is exciting. It’s also a headache.
The Pros: Living in a new place, meeting new people, eating at new restaurants, running new trails, trying new activities, getting your library card, checking out new bookstores—that’s just the start of the list.
The Cons: Paperwork. Lots and lots of paperwork.
That includes collecting every document you own, waiting, filling out online forms, waiting, standing in long lines, waiting, filling out paper forms, waiting, calling toll-free numbers, waiting, driving around town just to wait, wait and wait.
The fun stuff.
I reached my breaking point at the credit union. After being turned away at the DMV to get my driver’s license, I went to establish a checking account in order to fulfill one of the many documents you must bring to get an in-state driver’s license.
“I’m here to open an account,” I said.
“Sure,” he said. “All I need is your in-state driver’s license.”
I explained my current situation.
“You can’t open an account without an in-state driver’s license.”
“Why can’t this be simple?” I exclaimed to the karma gods.
And just like that, everything became easy. I opened my checking account. My Internet was working. And I got my in-state driver’s license.
(The karma gods of the DMV did not grant my wish, but I’ll exclude the story of visiting the DMV three more times because I’m sure everyone has that kind of story to tell.)
Why isn’t the system easy? I’m not talking politics here. I’m talking about the system of complication. Why do we make everything so difficult?
Why must there be fine print? Why are there pages to read and multiple lines to sign? Why must we be versed in adult-speak to understand what’s being said in what we call official paperwork?
Why can’t it be simple?
An attribute of a strong writer is the ability to connect with the reader instantly, to write with a vocabulary that’s familiar and comfortable, to convey what needs to be said so that it can be easily understood.
That brings me back to my original question: Why do we make writing so difficult?
Readers are often clients and customers. And you’re not connecting with a reader when you hand them a stack of papers with thick paragraphs and pointing where they should sign.
Instead, you’re alienating them. You’re showing them you don’t trust them. Or, worse, you’re using the written word to hide something from your reader.
Think about your writing and your brand. What are your values? What is your philosophy? Is it being conveyed in your writing?
Many brands insist that they stand for honesty and transparency. Now it’s time to show it in the writing:
Explain your product or service with words and images your audience will understand.
Answer questions today that your audience wouldn’t think to ask until tomorrow.
Never forget your audience. Are you speaking too technical? Are you making life harder or easier for your audience? Are you really understanding their situation?
Creative writers, this goes for you too. Are you telling the story in the best way for your audience? Are you overcomplicating a situation in the story or overcomplicating how its being told?
Keep it simple (stupid). Keep your writing simple not in a way that demeans your audience, but in a way that understands them, values them and enriches them.
Because writing is about the journey. Let’s make it a pleasant one.
What kinds of writing keeps it simple? What kinds of writing makes things difficult? Share below.